Luck92 Privacy Policy — How We Handle Your Data

01. Overview

Luck92 operates an online gaming platform serving players in Pakistan. When you create an account, make a deposit, play a game or contact support, certain information about you is collected and processed. This Privacy Policy explains what that information is, why it is collected, how it is used and how long it is kept.

By registering a Luck92 account or by using the platform as a visitor, you acknowledge that you have read this Privacy Policy and agree to the handling of your data as described here. If you do not agree, please do not register or use the platform.

02. Data We Collect

Luck92 collects data in two ways: information you provide directly, and information that is automatically generated when you use the platform.

Information You Provide

• Registration data: Your full name, date of birth, email address, mobile number and a password when you create your Luck92 account.
• Identity verification documents: A clear image of your CNIC (Computerised National Identity Card) or valid Pakistani passport, submitted when you complete the verification process before your first withdrawal.
• Payment information: Details of the payment method you use to deposit or withdraw — for example, your JazzCash mobile number, Easypaisa wallet number, Raast ID or bank account number. This is used solely to process your transactions.
• Support communications: Any messages, queries or complaints you send to Luck92 support through the in-platform chat are stored to help resolve your issue and improve support quality.

Automatically Collected Data

• Device and browser data: Your IP address, browser type and version, operating system, screen resolution and device identifiers. This is used to detect fraud, identify duplicate accounts and understand how the platform is accessed.
• Session and activity logs: Login times, pages visited, games played, bets placed and amounts wagered. This data is used for account security, dispute resolution and responsible gaming monitoring.
• Cookies and local storage: Session tokens and preference data stored on your device to keep you logged in and maintain your platform settings between visits. See Section 6 for full cookie details.

03. How We Use Your Data

The data Luck92 collects is used for the following purposes:

• Account management: Creating and maintaining your Luck92 account, enabling login, storing your settings and maintaining your transaction history.
• Identity verification: Confirming that you are aged 18 or above and that your payment accounts match the name on your registered account. This is required before withdrawals can be processed.
• Payment processing: Initiating deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer or card networks in PKR.
• Customer support: Responding to your queries, resolving disputes and keeping a record of support interactions for follow-up.
• Security and fraud prevention: Identifying suspicious login activity, detecting duplicate accounts and monitoring for unusual transaction patterns that could indicate fraud or money laundering.
• Platform improvement: Understanding aggregate usage patterns — which games are popular, how pages are navigated, what devices players use — to improve the platform experience. This analysis uses aggregated, anonymised data wherever possible.
• Responsible gaming monitoring: Tracking session length, deposit frequency and betting patterns at the individual account level, so that responsible gaming tools work correctly and unusual patterns can be flagged for review.
• Legal compliance: Maintaining records as required by applicable laws and cooperating with law enforcement requests where legally required to do so.

04. Payment Data

All financial transactions on Luck92 are denominated in Pakistani Rupees (PKR). Luck92 supports JazzCash, Easypaisa, Raast, Bank Transfer (IBFT) and debit/credit cards as payment methods.

When you make a deposit or request a withdrawal, you enter your payment details through the relevant payment provider's interface. Luck92 receives a transaction confirmation reference and the amount — it does not receive or store your full payment credentials such as card numbers, CVV codes or mobile wallet PINs.

Your registered payment method details (such as your JazzCash mobile number or bank account number) are stored in your Luck92 account to allow future withdrawals to the same account. These are stored in encrypted form and are accessible only to systems authorised to process withdrawal requests.

05. Sharing Your Data

Luck92 does not sell, rent or trade your personal data to any third party. Data is shared in the following limited circumstances only:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction details they need to process your deposit or withdrawal. Each processor handles your data under their own privacy terms.
• Identity verification services: If a third-party identity verification provider is used to check your CNIC or passport, your identity documents are shared with that provider for the purpose of verification only. They are not used for any other purpose.
• Legal and regulatory requests: Luck92 may disclose account data and transaction records in response to a valid legal order, court order or legitimate law enforcement request. We will notify you of such requests where legally permitted to do so.
• Fraud prevention: In cases of suspected fraud, money laundering or identity theft, data may be shared with relevant investigative bodies or financial institutions as part of a formal investigation.

Luck92 does not share your data with advertisers, marketing platforms, data brokers or any other commercial third parties. Your gameplay data, betting history and personal details are not used for targeted advertising.

06. Cookies

Luck92 uses cookies — small text files stored in your browser — to make the platform function correctly and to understand how it is being used. The following types of cookies are used:

• Essential cookies: These are required for the platform to work. They maintain your login session so you do not have to log in every time you navigate to a new page. Without these cookies, the platform cannot function correctly.
• Preference cookies: These remember settings you have selected — such as language preference or display options — so the platform loads with your preferred configuration.
• Analytics cookies: These collect anonymised information about how players use the platform — which pages are visited most, how long sessions last and which features are used. This data is used to improve the platform and is never linked back to your individual account.

Luck92 does not use advertising cookies or tracking cookies that follow you across other websites. Cookies set by Luck92 are scoped to the luck92.win domain only.

You can manage or disable cookies through your browser settings. Disabling essential cookies will affect the functionality of the platform — specifically, you may not be able to maintain a login session. Disabling analytics cookies has no impact on your ability to use the platform.

07. Data Security

Luck92 takes data security seriously and applies industry-standard measures to protect your personal information:

• SSL encryption: All data transmitted between your browser or app and the Luck92 platform is encrypted using SSL (Secure Sockets Layer). This protects your data from interception during transmission.
• Data encryption at rest: Sensitive account data — including identity documents and payment account references — is stored in encrypted form in Luck92's systems.
• Access controls: Access to personal data within Luck92's systems is restricted to staff and automated systems with a legitimate operational need. Access logs are maintained.
• Account security: Player accounts are protected by passwords. Luck92 strongly recommends using a unique, strong password and not sharing your login credentials with anyone.

08. Data Retention

Luck92 retains personal data for as long as your account is active and for a period after account closure as required for legal, financial and dispute resolution purposes.

• Active account data — registration details, transaction history, game activity — is retained for the full duration of your account.
• Following voluntary account closure, personal data and transaction records are retained for a minimum of five years to comply with financial record-keeping requirements and to support any future dispute or legal matter that may arise from your period of play.
• Identity verification documents (CNIC images) are retained for a minimum of five years following account closure.
• Support chat records are retained for a minimum of two years after the interaction.

After the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

09. Your Rights

As a Luck92 player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data Luck92 holds about you. Contact support through the in-platform chat with your request.
• Correction: If any of your registered details are incorrect — for example, an incorrect phone number or email address — you can request that it be corrected. Some changes may require re-verification.
• Deletion: You can request that your personal data be deleted. This typically means closing your account. Note that data required for legal compliance and financial record-keeping is subject to the retention periods described in Section 8 and cannot be deleted before those periods have elapsed.
• Portability: You can request a copy of your account and transaction data in a readable format.
• Object: You can object to data processing in specific circumstances. Where data is required to operate your account or process your payments, objection may mean that those functions cannot be provided.

To exercise any of these rights, contact Luck92 support through the in-platform chat. Requests are typically processed within 15 working days. Some requests may require identity verification before they can be fulfilled.

10. Minors

Luck92 is strictly an 18+ platform. The platform is not intended for and does not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the account registration and withdrawal process.

If Luck92 becomes aware that a person under 18 has registered an account, that account will be immediately closed, any funds will be returned through the original payment method where possible, and all data associated with the account will be deleted as soon as legally permissible.

If you are a parent or guardian and believe that a minor in your household has registered a Luck92 account, please contact support through the in-platform chat immediately.

11. Changes to This Policy

Luck92 may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When significant changes are made, registered players will be notified through the platform — via an in-platform notification or a message to the registered contact details.

The date shown at the top of this page reflects when the policy was last updated. Continuing to use the Luck92 platform after an update has been published means you accept the updated Privacy Policy.

12. Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact Luck92 support through the in-platform chat. Support is available seven days a week.

You can also reach the Luck92 team at: [email protected]

When contacting us about a data request, please include your registered account username and describe your request clearly. Identity verification may be required before we can fulfil certain requests.